Refund policy

Due to the uniqueness of each item, no returns or refunds are allowed after purchase.

Because we specialize in one-of-a-kind and limited-edition pieces, all sales are final. We do not accept returns, exchanges or cancellations once an order has been placed. Please double-check your order before completing your purchase.

Damaged or defective items

We take every precaution so your order arrives in perfect condition. If your item arrives damaged in shipping or has a manufacturer defect, we will make it right. Email info@customauthentics.com within 48 hours of delivery with clear photos of the damaged item, the packaging and shipping box, and the shipping label. We will review and work out a solution with you, either a replacement (when available) or store credit. Reports made more than 48 hours after delivery cannot be accepted due to the nature of our products.

Lost or delayed packages

Once a package is with the carrier, delivery is in the carrier's control. If your package is delayed, lost or stolen, contact the carrier to file a claim, and let us know so we can help.

Cancellations and changes

We process orders quickly, so orders cannot be canceled or modified once placed. Questions? Email info@customauthentics.com.